I specialized in diagnosing and resolving hardware issues for desktops, laptops, and peripherals, alongside troubleshooting network connectivity and VPN configurations. I used my skills in MS Intune implementations, Autopilot deployment, and Active Directory migrations, with expertise in scripting (PowerShell, Bash) to automate tasks. I ensured compliance with security policies through endpoint security and antivirus management. My role involved advanced knowledge of Windows systems, creating and deploying system images, and software troubleshooting.

I developed an e-commerce website for a chef to market and sell his signature jerk sauce online, using WooCommerce for its robust features and easy management. The site was designed with a visually appealing, brand-aligned aesthetic that highlighted the product's unique qualities and ensured a seamless shopping experience with secure payment and shipping options. SEO and social media integration boosted visibility, leading to a 25% increase in online orders within the first three months. The website effectively expanded the chef’s customer base and enhanced his brand presence.

I designed and built custom high-performance workstations for a creative media studio, using AMD Threadripper CPUs, NVIDIA Quadro GPUs, and custom liquid cooling systems to meet the demands of 4K video editing and 3D rendering. The project involved careful selection and assembly of components, extensive stress testing, and optimization to ensure maximum performance and stability. The result was a significant boost in the studio's productivity, with a 50% reduction in rendering times and enhanced capability to handle complex projects, leading to improved overall workflow efficiency.

I upgraded the network infrastructure for a Ponderosa restaurant, implementing Cisco Meraki switches and access points to enhance connectivity, support new POS systems, and provide secure guest Wi-Fi. The project involved redesigning the network to improve performance and scalability, configuring VLANs for traffic segregation, and setting up a secure firewall. Despite the challenges of working during operating hours, the upgrade resulted in smoother operations, faster transactions, and a more reliable customer experience, especially during peak times.

I led a comprehensive HIPAA compliance education initiative for Riverfront Family Medicine, where I developed and delivered a tailored presentation that simplified complex legal requirements into practical steps for the medical staff. By integrating relevant examples and conducting interactive training, I enhanced the team’s understanding of HIPAA’s Privacy, Security, and Enforcement Rules, particularly in relation to their use of eClinicalWorks and other technologies like Citrix VDI and Meditech. The project resulted in a 40% improvement in the staff’s ability to identify compliance issues and a 30% reduction in non-compliant behaviors during audits.

I designed and implemented a comprehensive security camera system for Maple Grove Hardware Store, utilizing Hikvision IP cameras with PoE technology and a Network Video Recorder (NVR) for continuous monitoring and storage. The project involved a thorough site assessment to ensure full coverage of key areas, integration into the store's network with a dedicated VLAN for security, and the setup of a user-friendly monitoring station with remote access capabilities. The result was a high-definition system that significantly reduced theft incidents and provided the store management with enhanced security and peace of mind.

I developed a modern, mobile-responsive website for Branch Management Tree Services using WordPress, HTML, CSS, and JavaScript, to enhance their online presence and attract more customers. The site was designed to showcase their services, including tree trimming and removal, and was optimized for search engines to increase visibility. After thorough testing and deployment, I trained the business owners on content management and basic analytics. The website led to a 30% increase in web traffic and a significant rise in customer inquiries and bookings, providing a strong online foundation for their business.